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  • Whitepaper

    July 19, 2021
    Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…
  • Whitepaper

    January 23, 2024
    By Carol BeaumierOn December 22, 2023, when many of us had already started our holiday breaks, President Biden issued Executive Order (EO) 14114, which among other things creates new secondary sanctions risk for foreign financial institutions. For anyone who missed this development or anyone who is simply trying to understand the significance of this EO, here are 10 things we think you should…
  • Whitepaper

    November 18, 2020
    Wie Management von Risiken aus einem Guss gelingen kann In den meisten Unternehmen finden sich verschiedene Funktionen, die sich im weitesten Sinne mit Risiken auseinandersetzen – Risikomanagement, Compliance, Information Security, Internes Kontrollsystem oder Interne Revision, um nur einige zu nennen. Oft sind die einzelnen Funktionen in ihren Tätigkeiten personell und methodisch gut…
  • Whitepaper

    June 20, 2017
    Mit agiler Risikokultur agil & nachhaltig erfolgreich sein​ ​Ihre Ausgangssituation ​Risikokultur beschreibt die Art und Weise, wie Unternehmen und deren Mitarbeiter Entscheidungen über Chancen und Risiken treffen. Bisherige regulatorische Vorgaben zu Risikomanagement und Governance sind notwendig, jedoch nicht hinreichend. Jede Strategie wird nur…
  • Whitepaper

    July 18, 2019
    Nach BaFin-Rundschreiben 06/2018 „Mindestanforderungen an das Beschwerdemanagement“ IHRE AUSGANGSSITUATION Verfügt Ihr Institut bereits über eine zentrale Beschwerdemanagementfunktion, die umfangreich in die prozessualen Abläufe Ihres Unternehmens eingebunden ist? Als CRR-Kreditinstitut, Kapitalverwaltungsgesellschaft, Zahlungsinstitut oder E-Geld-Institut sind Sie aufgrund des BaFin…
  • Whitepaper

    September 9, 2021
    The global e-commerce market is projected to approach $5 trillion in sales in 2021[1] — pretty impressive for an industry that only came into existence in 1991 when the internet was opened for commercial use. With brick-and-mortar stores shuttered because of COVID-19 and online buying the only option many consumers had, retail e-commerce sales in 2020 grew by double-digits in every region of the…
  • Podcast

    November 2, 2022
    The current and future state of risk analytics is bedrock to empowering the compliance function’s forward-looking agenda. With the evolution of enterprise risks, advancements in analytics, and the ever-morphing regulatory landscape, compliance can be transformed by being further data driven, and monetise the deployment of advanced analytics in empowering intelligent decision-making and risk…
  • Whitepaper

    May 1, 2022
    “To put it bluntly, will companies enact courageous ESG policies only when it does not hurt?…This is a moment of truth. Stakeholders have been increasingly mobilised to question the premises of companies’ professed ESG activities. All too frequently, corporations and their executives engage in marketing or obfuscation of what they’re actually doing — what could more accurately be called ‘ESG-…
  • Whitepaper

    April 29, 2022
    Geopolitical Instability Moves the Goalposts AgainIn this issue of the Credit Pulse, we look at credit risk considering the macroeconomic and geopolitical uncertainties that continue to shape the financial services industry in the opening months of 2022. We assess lessons learned during the pandemic and how they’re driving lenders to recalibrate operations to enable greater resiliency in the face…
  • Whitepaper

    October 22, 2021
    There was a time when financial misconduct meant a rogue trader racking up losses on a stock market bet he wasn’t authorised to make or a Ponzi scheme where crooked asset managers spent investors’ money on a posh lifestyle. But the definition of misconduct by financial actors has changed, and greatly expanded, in the past decade-and-a-half due to big scandals, even bigger financial catastrophes,…
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